Boeing’s 737 Max issues highlighted the company’s sacrifice of safety for financial performance, resulting in a tarnished reputation. The prioritization of profit over core values also damaged the FAA’s credibility and revealed a lack of accountability for top executives. This downfall serves as a reminder of the importance of maintaining core values and prioritizing them over short-term financial gains.
Improve Problem-Solving, Information Gathering, and Understanding Intent.
Introduction: The Need for Common Sense
Business leaders often question why employees or direct reports don’t use common sense in decision-making. To help people make better decisions, we must delve into three crucial areas: solving the right problem, gathering all the available information, and understanding the intent.
- Solving the Right Problem: The Art of Asking the Right Questions
To prevent solving the wrong problem, make sure to:
1.1 Define the problem yourself
- Don’t rely on someone else’s definition of the problem.
- Encourage team members to clarify their understanding of the issue.
1.2 Stay close to the problem
- Engage with those who have firsthand experience of the problem.
- Encourage open communication and feedback channels.
1.3 Think about the problem from multiple perspectives
- Foster a culture of collaboration and diverse thinking.
- Utilize brainstorming sessions and workshops to explore various angles.
- Having all the Available Information: Observing, Orienting, and Analyzing
To gather all available information, consider the following:
2.1 Move the decision-making to the information source
- Empower frontline employees to make decisions.
- Implement a decentralized decision-making structure.
In reflecting on 2021 resolutions, the author scored themselves in three categories and sought to improve success in 2022 by addressing friction points. Drawing on advice from social psychologist Wendy Wood, the author identified areas to reduce or increase friction in their failed resolutions. By making these adjustments, the author aims to enhance their goal achievement and encourages others to consider friction when setting resolutions.
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