The Underpaid and Under-Employed Need Protections Too

The Underpaid and Under-Employed Need Protections Too

COVID caused Congress to respond a few months ago, but now as the CARES Act and other protections expire, Congressional action is missing. What form of stimulus emerges, who knows. For the moment, it looks like the additional $600 in unemployment is out, to the cheers of many, who see it as a work disincentive.

As usual, those who are pushing for its demise are loathed to let facts get in the way of a convenient theory. A recent survey of economists, who usually disagree on everything, found 0% disagreed with the idea that “employment growth is currently constrained more by firms’ lack of interest in hiring than people’s willingness to work at prevailing wages.”

There are several arguments why.

  1. Benefits. For many Americans, their jobs provide health care and retirement benefits, so it makes no sense to reject a position with potential lifetime benefits to receive a few more unemployment checks. However, many of the workers benefiting from the additional payments do not receive such benefits, so I am convinced how much weight this argument carries.
  2. No unemployment if workers don’t return. Some states require employers to report employees who decide not to return to work, and if the refusal is for anything other than health concerns, the benefits stop. However, given that most states’ unemployment offices are overwhelmed, how effective this is at present is questionable.
  3. Job Vacancies. If companies could not fill job openings, the number of vacancies would be high. However, in April, the U.S. recorded the lowest level of job vacancies since 2014. Vacancies have risen slightly since then. Also, Homebase data shows that applicants per job doubled in early April, suggesting that laid-off workers were seeking new employment. Here is evidence that the additional payment is not stopping people from looking for work.
  4. Rising wages. If companies could not fill job openings, the laws of supply and demand would expect wages to rise to such point that they could fill them. According to Goldman Sachs, average hourly earnings in Q2 2020 increased by about 7%, which initially would give weight to this idea. However, on inspection, this is primarily because low-paid workers have lost jobs in disproportionate numbers, dragging average wages upwards. Therefore either the market is failing, or there are just no jobs.

Thus it would appear that the additional benefit is not the detriment to work that many assume. However, there is no doubt that the removal of the additional support will drive more people back to work as they struggle to survive financially. This result may not be the panacea that many hope.

As I have said many times, this is a public health crisis, and until we address it, the economy will not recover. Well, looking at the data, it appears that the Gig economy and low paid workers may be compounding the health care problem. According to medical historian Frank Snowden in his new book, Epidemics, and Society, “Epidemic diseases are not random events that afflict societies capriciously and without warning. On the contrary, every society produces its specific vulnerabilities.” Thus, he wrote, a disease provides insight into a “society’s structure, its standard of living, and its political priorities.”

On inspection COVID’s destruction show one common factor, clusters of infection have been associated with those whose work is low-paid, insecure, and contingent. Researchers at the London School of Hygiene and Tropical Medicine, have found that nearly 80% of infections are traceable to:

  • food processing plants,
  • ships,
  • aged care homes,
  • grocery stores,
  • factories,
  • bars, restaurants,
  • shops and
  • worker dormitories.

All of which are associated with low pay and poor job security. While some office workers have contracted the disease, those infections are primarily the result of a business conference. In the U.K., the increasing number of outbreaks in care homes results from temporary staff, on zero-hours contracts, who get transferred between facilities.

This trend is not in the U.K. In the U.S., many of the most significant outbreaks were in with meatpacking plants, which are known for poor working conditions. Furthermore, the mortality rate is highest for African Americans and then Hispanics, people who have the majority of working-class service sector jobs associated with infection clusters. Besides, because these jobs often are considered essential workers, e.g., meeting packing plant employees, workers must be at the job site despite outbreaks in their communities. Furthermore, most such positions do not provide sick leave resulting in many working when they are sick.

Many of those who work in such positions, also meet other criteria the CDC has identified as a source of infections. They live in:

  • Densely populated areas and cannot practice social distancing.
  • Homes with a lack of complete plumbing making handwashing and disinfection harder.
  • Neighborhoods that are farther from grocery stores and medical facilities, making it harder to stay home and to receive care if sick.
  • Areas where they have to rely on public transportation, making it hard to practice social distancing.
  • Multigenerational households and multi-family households where older family members cannot be protected and the sick isolated.

While some front line health care workers have caught COVID, these infections are at a lower rate than medics less directly exposed. Thus straightforward precautions appear to be sufficient to reduce the risk of disease significantly.

So rather than pushing workers back into harm’s way and turning them into new sources of infections, we should seek to provide them the same protection that white-collar employees, who have been working from home for months, enjoy. With over 4 million infections and 140,000 deaths, helping those workers would help us all get the infections under control and the economy back on track. However, we show little regard for the underpaid and under-employed, and it is now killing us.

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Your Leadership Style and Culture Will Define Your Future

Your Leadership Style and Culture Will Define Your Future

I have written on this subject many times over the last few months and cannot emphasize how important it is. In a recent conversation, I heard that many Gen Zs are leaving jobs because they find the culture too oppressive. Now I can already hear the cries that they are soft, spoiled, don’t like hard work or responsibility. While some of that may be true in some cases, I would suggest rather than being defensive, CEOs and leaders need to look at their behavior to see why they are causing these issues.

Two recent examples that I heard of were:

  • A company had installed keyboard activity monitoring on their employees’ computers, and if the employees do not meet a certain amount of clicks per hour, they get written up.
  • A large employer is putting out a policy that if you have school-aged children and they are in an online school, then you cannot work from home.

I wonder who comes up with these “genius” plans because, in my opinion, they must be graduates of the school of “The beatings will continue until morale improves.”

These examples remind me of a discussion several years ago with an attorney who was advising his client to get all employees to sign non-competes. I pointed out that I would never join such a company, as they were hiring for my skills and were going to use them, so why should I grant them the exclusive use of my abilities, which I have developed throughout my career, for a market salary. The attorney’s view was that the non-compete stopped employees leaving with the benefit of what they had learned at the company. My response, to his chagrin, was instead of spending all this money on non-competes, if the company developed a culture and core values that attracted employees, they wouldn’t need them. 

Companies that are driving away employees at a time when unemployment is at record highs, rather than criticizing their employees, should look hard in the mirror and ask where are we failing in developing a culture that attracts the best. There is an old saying, “One satisfied customer will tell one person, but one dissatisfied customer will tell twenty.” Well, today, with Glassdoor and its ilk, dissatisfied employees are telling everyone. Attracting key talent will become harder for those with many critiques. For many organizations, they will find that employees are only coming until they can find the next gig, or are just collecting a paycheck.

COVID is, as has been said many times before, an accelerant. If your culture was vague to non-existent, and you couldn’t articulate why you exist, COVID is exposing these weaknesses dramatically. Since we are having to hire and onboard virtually, culture, core values, mission, vision, and why you exist are more critical than ever. They are the glue that holds a virtual organization together and keeps it on task.

A CEO I know, in most conversations, says, “People suck” when referring to his employees. However, his business has no core values, mission or vision, or defined reason for existing. Thus his employees have no “North Star” to guide them. Without that, they make decisions that don’t align with what the CEOs would do, so he assigns them to the “People suck” world. Investing time in fixing his culture, core values, etc. would resolve many of the problems, but he views them as uninteresting. Not everything in running a business is exciting, but culture is critical.

Another business owner I dealt with had a doormat outside his office that said, “Go Away.” Since he didn’t want to deal with personnel issues and people, I am sure he found it very valuable. However, the culture in the organization was toxic, performance below par, and high employee turnover, which just confirmed his view that employees were difficult. Forcing him to develop and live core values, a reason for existing, and removing some of the toxic people who had filled the void he created, resulted in morale and performance improving, increasing the value of the organization.

Again, I often ask CEOs the following question. You are interviewing for a critical position, and the candidate in front of you is an A+ on every criterion. Before extending an offer, you ask, “Do you have any more questions?” They respond with, “Why should I work for you?”

It is incredible how few CEOs can answer this question. The typical answers are, “We are a great company. We provide a great career path.” I responded that I am sure this great candidate probably is considering a few offers, and do you think those other employers are answering the question with, “We an awful company. This position is a dead job.” While many business leaders can sell their products and services, they cannot sell themselves as an employer. I expect it is because they cannot articulate why they exist and what they stand for.

My readings suggest we are going to be living a COVID world for another year, so you cannot afford a year of dysfunction. In an accelerated environment, an organization needs to respond quickly to market conditions. The only way to do that is to move the decision making to where the information is, at the front lines. But if you want the decisions made to be the ones you expect, your workforce needs to know and live the company’s core values, and understand why it exists.

Employees that are not performing at their best often work in an organization without core values, or if they have them don’t live them, and they don’t know why the company exists. As a result, these employees are detrimental to the organization’s long term health. If this defines your organization and employees, you are likely to emerge from COVID damaged, if at all.

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Culture & Core Values

Culture & Core Values

Those of you who read my blog regularly will know I have been pushing culture and core values as more and more critical during these times. What I am focusing on with my Vistage members and clients is more than just stating culture and core values, but living them.

Last week I finished watching Netflix’s documentary on Jeffrey Epstein: Filthy Rich. Whatever, you may think of Epstein, the two takeaways that I had from the series were:

  1. Virginia Giuffre, one of Epstein’s accusers, says at the end of the final episode, “The monsters are still out there, and they’re still abusing other people. Why they have not been named or shamed yet is beyond me.” Why indeed?
  2. Epstein, using an “army of legal superstars,” was unconquerable, according to Alex Acosta. Thus, Florida prosecutors cut Epstein a bafflingly generous deal. It appears throughout his life, Epstein had amassed a team of influential lawyers, who were so intent on digging into their opponents, a win was any deal at all. Justice fails when pitted against the unscrupulous force of big-name criminal defense attorneys. Thus, so long as you surround yourself with powerful enough people and make life difficult enough for anyone who threatens you, and you can insulate yourself from any consequences. 

The latter point was also valid with Harvey Weinstein, until the end. 

Many of those who associated with Epstein have sought to distance themselves. While I know of nothing untoward done by either President Clinton or Trump, the association in itself is not good. Prince Andrew faces a tougher road, and I think he will not embark on it, but disappear into the background for safety. Deutsche Bank is paying the price for its support, so far, $150MM in fines, but reputational damage is bound to be high. If Ghislaine Maxwell tells all to save herself, there will be many others named and shamed. Alan Dershowitz is the only Epstein supporter who is unfailing in his public support; as a result, I believe this will render Dershowitz irrelevant as no one will want to be associated with someone who supports a sex trafficker.

How does this relate to culture and core values? While I realize everyone is entitled to have a defense attorney and protect themselves, I have to ask myself how the people who enabled Epstein can live with themselves, and what are their core values? If your core values are to treat people with respect or kindness, then supporting a sex trafficker of minors, exposing that, at best, that is not a core value, and at worst, you have none. If you have none, then by default, your only core value is making money. If your employees see that you don’t care about anyone or things other than making money, there will be no loyalty, commitment, or honor because that is not what you value.

Less extreme is Facebook. Many have criticized the company for its failure to do anything about false ads by politicians and hate speech. As a result of this, four of its seven independent directors left the board in 2019, damning to most companies, but with Mark Zukerberg’s total control of the company through its two-tier shareholding structure, less so for Facebook. In June, hundreds of employees virtually walked out of the company in protest to the company’s refusal to do anything about hateful messages to BLM. Recently, Facebook met with civil rights leaders regarding Facebook’s position on hate speech. It didn’t go well. “The company’s leaders delivered the same old talking points to try to placate us without meeting our demands,” said Jessica J. González, who was on the call. More recently, auditors picked by Facebook to examine the company’s policies produced an 89-page report saying that the site had allowed hate speech and misinformation to flourish. 

Not only does Facebook not care about civil rights and misinformation, but also teenage self-harm. Social media is a cause of adolescent self-harm, anxiety, and depression. CDC data shows that 25 percent of teenage girls and ten percent of teenage boys are harming themselves, and the figure doubled between 2009 and 2015. These figures are staggering and inflicting a tremendous amount of damage to the future of the country, but Facebook does nothing.

After the recent boycott of the company by well-known companies, e.g., Unilever and Starbucks, Mark Zuckerberg said that he expects the advertisers to return and is not considering doing anything as he won’t give in to pressure. Sheryl Sandberg is reportedly “concerned,” which I am sure gives us all a considerable amount of hope. So much for “leaning in.” I hope the pendulum is slowing swinging against the company, and while it may do well for a long time into the future, like the tobacco companies, I see a point in the future where for employees, it becomes a resume stain that won’t wash off. Do you want to be known as someone who supported hate speech and psychological damage to children? “I was only obeying orders,” will once more fail as a defense.

Recently, one of my clients, X, asked what to do with one of his clients, Y, who was verbally abusing my clients’ employee to the point the employee had threatened to resign. I asked X what their values were to which the answer was “respect for all our customers and employees.” I pointed out then they had to either get Y to change his behavior or terminate the relationship if they were to live their core values. Thus, they informed Y, “If you verbally or otherwise abuse one of our employees again, we will terminate our contract with you immediately.” That X would risk the business relationship over this dumfounded Y, as it was his MO with everyone; however, Y agreed to change his behavior. The jury is still out on whether or not he will maintain his new tone; however, the change in my clients’ workforce was terrific. They had stood up for their employees against a client and were living their core values. The story made the rounds in no time and increased loyalty and commitment among their employees. During these times, the increased engagement and loyalty has paid off well as the company has seen record growth.

Unfortunately, over the last few decades, the customary view is that wealth directly correlates to a person’s worth. Thankfully, some are starting to challenge that view. While it will take a while since the wealthy pay many to ensure their reputations aren’t affected by their actions, BLM, MeToo, and other such protests, are exposing their behavior.

During COVID and I think after, core values and culture will grow in importance, especially if you wish to attract and retain the best. If your core values are abhorrent to many, I think you will struggle in the long term. However, if you are only looking for a pulse, then it doesn’t’ matter, but in the end, your business may not have one either.

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Now is the Time to Take Action

Now is the Time to Take Action

There is an old Chinese proverb that says, “The best time to plant a tree was 20 years ago. The second best time is now.”

As we face uncertainty due to COVID, business leaders need not wait for “normal” to return, they need to take action now. “Normal” is not returning! Remember this is not an economic crisis as much as a public health crisis. Until we fix the latter, the former cannot recover. Given our failure at dealing with the latter, I think that we are going to be living in this uncertain state for the next 12 to 18 months. Thus by the time we emerge, behaviors adopted during this time will have become the norm.

While many companies have received PPP loans or are feeling comfortable with current orders, as economist Tom Cunningham pointed out so pointedly on a call on Friday, most of the government support is in the form of bridge loans; the problem is we don’t know how long the bridge needs to be. If we are going to be in this limbo for 12 to 18 months, the loans are not long enough, and many will not survive. Bankruptcies have already wreaked havoc on the economy and are not slowing down. State and local governments, which account for 60% of government-generated GDP, are in a terrible state and will be shedding workers and cutting services as they struggle to survive. The ripple effects will continue. Be prepared.

As I and many have pointed out, COVID is an accelerant. We are now five to ten years ahead in our industries, so are you positioned for such a place? Darwinism is not survival of the fittest, but those ablest to adapt to the new environment. Start adapting. Expand your market and potential client-based. Review processes to see if they can be more efficient.

Not only should you review your business, but also your personal life. COVID is not the flu, it is horrible, and those that survive will in many cases, not have an easy time going forward. Thus, look at your relationships with your parents, spouse, significant other, children, close friends. Are they where you would want them in five to ten years, and if not, make them so. The window to do so may not be as open as you think.

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Knowing how much cash you generate is essential for planning for growth. Too many companies don’t know and when they grow they find they are continually running out of cash. Understand your cash flow generation and how to improve it through improvements in your Cash Conversion Cycle and using the Power of One.

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Does Your Financial Model Drive Growth?

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COVID = Caught Inside

COVID = Caught Inside

As we emerge from COVID, the current employment environment makes me think of a surfing concept: “Being Caught Inside When a Big Set Comes Through.” Basically, the phrase refers to when you paddle like crazy to escape the crash of one wave, only to find that the next wave in the set is even bigger—and you’re exhausted. 2020 was the first wave, leaving us tired and low. But looking forward, there are major challenges looming on the horizon as business picks up in 2021. You are already asking a lot of your employees, who are working flat out and dealing with stress until you are able to hire more. But everyone is looking for employees right now, and hiring and retention for your organization is growing more difficult.

Is This the Time to Start a Business?

Is This the Time to Start a Business?

As we progress through the recession, many commentators are saying that recessions are a great time to start a business. To validate their argument, they point to some of the great companies that got their start during a recession, e.g.

  • Netflix, 1997
  • Airbnb, 2008
  • Trader Joe’s, 1958
  • Microsoft, 1975
  • Sports Illustrated, 1954
  • MTV, 1981
  • GE, 1890
  • IBM, 1896
  • Warby Parker, 2010
  • Revlon, 1932
  • Disney, 1929

Many arguments are justifying why starting a business during a recession is a great time. A summary is:

  • Surviving = Winning. During a recession, just surviving is hard. If you survive during such times with limited capital and profits, you will be well-positioned to survive during good times. Companies that survive during times of scarce resources are more efficient.
  • Learning from Mistakes. We rarely learn from successes, only from failures. During a recession, things are harder, and there are chances there will be more setbacks. This environment will improve an organization’s problem-solving skills and agility.
  • Builds a Tribe with Folklore. Surviving during times of great adversity builds excellent team cohesion. That is why groups have initiation rituals, to bond the members. Those hardships become the folklore of the organization, enabling it to share its culture with newcomers post-recession better.
  • Considerable amount of available talent. In recessions, swelling unemployment provides a talent pool is brimming with great potential that one can get for lower prices than during good times.
  • Get noticed. During good times, everyone is succeeding, so gaining attention is hard. However, in a recession, marketing and advertising fall, and success stories are rare. Thus it provides a chance to get noticed and get a leadership position.
  • People are more interested in “Life-Saving Products.” During good times, selling a product or service that will save a few points of cost, or grow a few points or revenue is not always easy. Margins are good, and management is too distracted to pay attention. However, in a recession, things are tough, and management will look to any lifeline to survive. Thus if you can save costs or boost revenue, customers are more likely to buy.
  • Investors Have Shut Up Shop. During a recession, finding VC or institutional capital is hard, so companies must fund expansion from their resources. As a result, they are more focused on generating cash and being resilient, which ensures survival. Those companies that cannot make money in good times, e.g., WeWork, will never survive in a downturn.
  • Better able to capture gains when the market returns. Due to the focus on cash generation and resistance, when markets return, these organizations are well suited to achieve the growth and more ahead of others.
  • War Time CEOs. As Ben Horowitz points out, at times like this, you are “War Time” CEO. Thus survival is paramount, and you cannot run out of cash. Therefore CEOs will be more thoughtful to avoid costly mistakes, e.g., such as bad hires, pursuing multiple, disparate markets simultaneously, crafting one-sided partnerships to gain media exposure, and making inefficient marketing commitments.
  • Everything is on Sale. Not only talent, but everything is on sale. Rents are down, and used equipment is available. The costs of everything are low, enabling higher margins than competitors.

While all the above reasons make logical sense, and there are those companies that launched during recessions that emerge as market leaders, overall do companies that begin during recessions have a higher chance of survival than those that start during regular times?

I don’t know and cannot find research on the matter. However, I am often concerned with being given a single data point and told that it proves a point or trend. A classic example is that anyone can be the next Jeff Bezos, Mark Zuckerberg, or Bill Gates. Yes, anyone can be; however, the probability of someone being like them is incredibly small, probably less than one in a million.

I hope that companies started during such times do survive, and many people will actively start companies; we need them! Unfortunately, while:
  • VC funding continues to hit all-time highs;
  • Private Equity buyouts hit all-time highs;
  • The availability of gig workers, SaaS products, and Cloud servers should increase the ease of starting companies; and
  • over 300 colleges offer entrepreneurship courses

New corporate formation continues to fall and is below its level during the Carter Presidency. While the chart below only goes through 2011, the trends have not improved.

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COVID = Caught Inside

COVID = Caught Inside

As we emerge from COVID, the current employment environment makes me think of a surfing concept: “Being Caught Inside When a Big Set Comes Through.” Basically, the phrase refers to when you paddle like crazy to escape the crash of one wave, only to find that the next wave in the set is even bigger—and you’re exhausted. 2020 was the first wave, leaving us tired and low. But looking forward, there are major challenges looming on the horizon as business picks up in 2021. You are already asking a lot of your employees, who are working flat out and dealing with stress until you are able to hire more. But everyone is looking for employees right now, and hiring and retention for your organization is growing more difficult.